Delivery and Returns
SEARCHANDWORK
DELIVERY AND RETURNS POLICY
Delivery of digital platform services and refund processes
1. Overview
SearchandWork is an intermediary platform that connects employers with verified students in a digital environment. No physical goods are sold. This page explains how digital services purchased through the platform are delivered and how cancellation and refund processes work. It applies together with the Distance Sales Agreement and the Payment and Cancellation Policy.
2. Service Delivery
2.1. Delivery method
All services are provided electronically. No physical shipping or postal delivery is performed.
2.2. Delivery timing
Once payment is confirmed or card pre-authorisation completes successfully, the relevant digital service (job listing publication, payment record, platform access, etc.) begins immediately. Task / listing-based services are limited to the date and time range shown in listing details, offer screens, or payment summaries.
2.3. Delivery destination
Services are made available through the user's SearchandWork account and registered email address. No physical delivery address is required.
3. Cancellation
Task or listing cancellation depends on listing status, task start time, and cancellation options offered in the platform interface. Cancellation requests may be submitted through the platform or in writing to contact@searchandwork.com. Late cancellation, student no-show, and pre-authorisation release conditions are detailed in the Payment and Cancellation Policy.
4. Refunds
4.1. Right of withdrawal
Under Turkish Consumer Protection Law No. 6502, the right of withdrawal may be exercised within 14 (fourteen) days before service performance begins. For services performed instantly in electronic form, services started with the buyer's express consent, and services tied to a specific date, the right of withdrawal may be limited or unavailable.
4.2. Refundable amounts
Refunds apply to paid platform service fees, unused listing / subscription periods, or pre-authorisation amounts for cancelled tasks, in accordance with applicable policy terms. No refund may be provided for completed and fully performed services.
4.3. Refund timeline
Approved refunds are typically reflected on your card or account within 7–14 business days, depending on bank and payment institution processes. SearchandWork is not responsible for delays caused by bank or iyzico processing times.
5. How to Request a Refund
You may submit refund requests through:
- Email: contact@searchandwork.com
- Platform support channels (where available)
Please include your account email, relevant job / listing reference, and reason for the refund to help us process your request faster.
6. Seller / Service Provider
Company: SearchandWork Platform Teknoloji A.Ş.
Address: Atatürk Mah. Ali Kuşçu Cad. Mimoza Sitesi No:2 G İç Kapı No: 4 Ataşehir / İstanbul, Turkey
Tax Office / No: Kozyatağı — 7571092062
Email: contact@searchandwork.com
Web: searchandwork.com
7. Effective Date
This policy is effective as of its publication date. SearchandWork may update the policy in line with legal requirements and platform operations; the current text is always published on this page.